Customers must notify either your Account Manager or our Sales Team within 3 days of you receiving your delivery. Failure to notify and/or give reasons via our Returns Form may result in a credit not being approved or processed.

Returns Form

In every case, we require goods wanting to be returned to be accompanied by our Returns Form, which can be downloaded here. Please if you haven't already, email this to sales@dunkelman.com or your Account Manager so we have full traceability from issue to things being resolved.

If faulty, damaged or incorrect goods have been received in your order, please contact us as soon as possible and we can correct this for you.

We can either arrange a collection of your goods, this may be chargeable, or you can send them back to us directly (with an approved Returns Form) at

Dunkelman & Son Ltd, Unit 1 Eagle Avenue, Magnetic Park, Desborough, Kettering, Northamptonshire, United Kingdom, NN14 2WD 

Please do not return any goods with your Account Manager.

Product Return Conditions

Please ensure that returned items are in their original condition, unused, and with all original packaging intact where possible. Items that are damaged due to use may not be eligible for a Credit. Please ensure that the reasons on your Returns Form match the condition of the product returned.

Credit

Credits will be issued once the products have been approved, received and processed, not before this.

An issue?

If you have any questions or need assistance with your return, please contact our Sales Team on sales@dunkelman.com or call us on 01536 760 760, Option 1. Our team is available to assist you during our business hours, Monday to Friday, 8:30am to 5:00pm (1pm on Fridays). Emails will be responded to as quickly as possible.

We understand things change, and this process helps us to continue to make our service to you as quick as possible. Thank you for your continued support!